Customer Relationship Management

  • Is your Customer Data Managed well?
  • Do you miss your leads or important follow-ups ?
  • Are you in sync with your Customers?

CRM is a comprehensive way to manage the relationship with your customers for long-lasting and mutual benefit. Modern CRM systems enable you to capture information surrounding customer interactions and integrate it with every customer-related function and data point.

CRM can in turn increase customer loyalty and profitability. On the plus side, customers with successful CRM systems report higher profits; lower costs to attract and retain customers; greater customer loyalty; and smoother, more streamlined workflows, with Hardcastle CRM you can be rest assured that our software will assist you throughout your workflow from leads to quotation and from sales to post sales.

Our Mobile application for CRM allows easy accessibility at your finger tips.

  • CRM helps in customer's service by mapping, on how customers behave and what are the best possible ways to serve them. The software creates a central repository to maintain customer's profiles, thereby giving detailed information about each and every customer's needs and expectations.
  • Accelerate customer retention by providing quick and prompt services to build customer's confidence towards the organization.
  • Increase co-ordination and co-operation as sales, marketing and customer service teams will share a common platform that has common information and details about the customers. With this, organizations can work more cohesively as they have what they need to work as single unified team.
  • Maintain and keep track of existing customers. With this, organizations can easily come up with a strategy to determine the kind of people they should target and what kind of advertising campaigns they should create to get maximum clientage.
  • Get complete picture of leads that helps in identifying target customers with greatest potential for future sales. Hardcastle CRM software also helps in closing deals quickly by providing extensive information about leads.
  • Create marketing campaigns more efficaciously and in a manner that campaigns not only target existing customers but also prospective customers in precise way. This is possible because of the details provided by Hardcastle CRM Software about customers’ needs and expectations.
Feature List
  • Customer Management
  • Campaign Management
  • SMS Campaign
  • Email Campaign
  • Account Management
  • Contact Management
  • Lead Management
  • User Management
  • Reports
  • Appointment Manager
  • Quote and Order Management
  • Incentive and sales force management
  • Customer service management
And much more. .
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